the misadventure of a client!

A customer had the unpleasant surprise of seeing the range of his used Tesla drop by 30% just after buying it.

When you buy a new or used car, you generally find out about its technical specifications and you know what you are paying for. So far, that’s pretty logical. Except that it sometimes happens that some buyers suffer disappointments that are unusual to say the least. This is precisely the case of the client we are talking to you about today, who had the unpleasant surprise of seeing the ability to the battery of his Tesla newly acquired fall by 30%. This is what the American computer scientist Jason Hughes says on Twitter, which relays the story of this unlucky buyer. ” Imagine stepping out of your car to find, fifteen minutes later, that it now has a third less range β€œHe summarizes on the social network, about one of his clients. But how is this possible? Actually, it’s pretty simple. We explain to you.

Decreased autonomy

To be honest, you have to go back a few years to understand where the problem comes from. Indeed, in 2013, the year of production of the unlucky customer’s Model S, Tesla only made one kind of battery. The capacity was then limited depending on the model purchased, to 60 kWh for the 60 version or 90 kWh for the 90 variant. Logic. The copy of our motorist is a Tesla Model S 60. Except that during a maintenance, the Tesla mechanic mistakenly increased the capacity to 90 kWh. This then remains unchanged until the beginning of 2022, when our client buys the car, which still has the autonomy of the 90 version. He then decides to update the on-board computer and receives a phone call from Tesla informing him that the company has found and fixed a problem.

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Back to square one

As Jason Hughes writes, mechanics remotely locked the car’s software to 60 again after it had been 90 for yearsβ€œ. Concretely, the Model S then lost no less than 120 kilometers of range. Displeased, the customer calls the brand, which then asks him to pay no less than $4,500 to return to his original capacity. Faced with the outcry caused by this affair, the American firm finally decided to backtrack and not charge for the upgrade of the battery.

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