NEW YORK, September 8, 2022 /PRNewswire/ — Kaleyra, Inc. (New York Stock Exchange: KLR) (NYSE American: KLR WS) (“Kaleyra” or the “Company”), a growing omnichannel enterprise communications platform, reached a critical milestone of over 20 million Google verified calls handled through Kaleyra’s Voice API in 2022, with over 10 million verified calls nothing only in August.
Research showed that individual consumers answer less than 50% of incoming calls on average, largely due to an increase in perceived phone scams.1 This can lead to a significant reduction in revenue for many businesses as businesses are unable to connect with their customers. Google Verified Calls, a registration system that allows participating businesses to provide their verification credentials to customers when they initiate communications, helps solve this problem by increasing response rates and building trust between customers. consumers and businesses.
Kaleyra’s Voice API, which began offering Google Verified Calls functionality to partners in September 2020, provides automated customer support via interactive voice recognition or routes customers to the appropriate agent or salesperson with a click to call . This solution enables more reliable connections between businesses and their customers, increasing efficiency and revenue for participating businesses. Kaleyra plans to continue to advance this service for Voice API customers in the future, which will further increase Kaleyra’s verified call volume.
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“We are proud of the work we have done to integrate Google Verified Calls into our Voice ecosystem,” said Kaleyra, CEO of Kaleyra. Dario Calogero. “Having increased our throughput to over 10 million calls in the past month, this marks an important milestone in our focused commitment to be the trusted CPaaS for enterprises.” This is just the beginning, and we look forward to developing this solution further in the months to come. »
For more information, please visit Kaleyra’s Investor Relations website at investors.kaleyra.com.
1 Pew Research Center, “Most Americans Don’t Answer Phone Calls From Unknown numbers,” Colleen McClain, December 14, 2020.
Kaleyra, Inc. (NYSE: KLR) (NYSE American: KLR WS) is a global group providing mobile communications services to financial institutions, e-commerce players, OTTs, software companies, logistics enablers, service providers healthcare companies, retailers and other large organizations around the world.
Kaleyra today has a customer base of more than 3800 companies spread all over the world. Using its proprietary platform and robust APIs, Kaleyra manages multi-channel integrated communication services, including messaging, rich messaging and instant messaging, video, push notifications, email, voice services and chatbots.
Kaleyra’s technology securely manages billions of messages per month with over 1,600 carrier connections in over 190 countries, including all US Tier 1 carriers.
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