At one time or another, we have all encountered problems with our smartphones. Chances are that these issues are also experienced by other users. A study by Freedom Mobiles has compiled a list of over 130 keywords that are the most searched issues on Google Apple iPhone. According to the study, “iPhone is disabled, connect to iTunes” is the most common iPhone problem faced by iPhone users around the world. The keyword has an average global search volume of 42,000 monthly searches.
Interestingly, the case occurs when users themselves guess their wrong password 10 times. After five incorrect password attempts, the iPhone starts giving the following error messages to its user:
– 6 incorrect guesses: iPhone is disabled. Try again in 1 minute
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– 7 incorrect guesses: iPhone is disabled. Try again in 5 minutes
– 8 incorrect guesses: iPhone is disabled. Try again in 15 minutes
– 9 incorrect guesses: iPhone is disabled. Try again in 60 minutes
– 10 incorrect guesses: iPhone is disabled. Connect to iTunes
“Forgot iPhone password” and “Face ID not working” are the second and third most common issues with search volume of 38,000 and 32,000, respectively.
The study results are categorized by UK, US and global search volume, allowing users to see if the issues are experienced by users around the world or are specific to particular places. For iPhone in the US and UK, difficulty getting their Face ID to work is the most common problem. According to the study, an average of 18,000 US users and 5,600 UK users search for “face id not working” per month. Other common issues are “forgot iPhone password” in the US and “iphone not charging” in the UK, followed by iPhones stuck on Apple logo. “Airpods not connecting to iPhone” and “carplay not working” are other issues found in the list of top 10 problems faced by iPhone users. The keywords have a search volume of 12,000 and 11,000 searches in the United States, respectively.