Google receives record 137,657 user complaints in India

New Delhi, Sep 3 (IANS) Google received a record 137,657 user complaints in July this year under India’s new 2021 IT rules.

Most of the content removed was related to copyright violations (135,341), while other categories included trademarks, court orders, graphic sexual content, circumvention, and more.

The tech giant received 37,173 complaints from individual users through designated mechanisms in the country during the same period, about third-party content that allegedly violates local laws or personal rights on various Google platforms.

In June, Google removed 1,11,493 pieces of bad content based on user complaints.

“The complaints consist of different categories. Some requests may allege infringement of intellectual property rights, while others allege violation of local laws prohibiting types of content on grounds such as defamation,” Google said in a statement.

“In addition to reports from our users, we invest heavily in combating harmful content online and use technology to detect and remove it from our platforms,” ​​it said in its monthly compliance report.

The company said that as part of its automated detection processes, it removed 551,800 accounts in the country.

“We are investing heavily in tackling harmful content online and using technology to detect and remove it from our platforms. This includes using automated detection processes for some of our products to prevent the delivery of harmful content such as child pornography and violent extremist content,” Google said.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Code of Ethics) Rules 2021 (IT Rules), Google, along with other social media platforms, is mandated to publish monthly reports report containing details of complaints received from users in India and the United States. actions taken, as well as removal actions taken as a result of automated detection.

Under the new 2021 IT rules, major digital and social media platforms – with more than 5 million users – must publish monthly compliance reports.

(Except for the title, the rest of this IANS article is unedited)

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