Gmail is one of the most popular free email service providers. If you encounter the problem where you unable to log into gmail account, please read this article for cases and resolutions. Since the Gmail account is the same as your generic Google account, the problem might also help you unable to sign in to google account.
Unable to sign in to Gmail account
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Since the causes can be different, we have discussed each case with the resolution. Therefore, try the following solutions in order to resolve the issue under discussion:
- Did you forget your password
- Did you forget the username itself
- Try account recovery
- Make sure your account is not suspended or disabled
- Clear browser cache and cookies
- Change browser
- The problem is with 2-factor authentication
- You are under 13
- You are using a VPN
Google or Gmail recovery tool
We will use the Google or Gmail recovery tool available at accounts.google.com.
1]Did you forget your password
If you are trying to log in to your Gmail account and the specific error message says that the password is incorrect, it is highly possible that you forgot your Gmail password. In this case, you can use the Gmail recovery tool. You will receive a verification code on your registered phone number or other email id.
2]Did you forget the username itself
If you forgot the username, this could be an even more difficult problem. In that case, if you remember the associated phone number or alternate email address, try the username recovery tool at accounts.google.com. You will also need the full name associated with this account.
If you can’t remember those credentials either, then you’ll need to ask someone you remember emailing in the past and ask them to verify the email address of the sender.
3]Try account recovery
If you’re sure you remember the username and password correctly and you still can’t log in, try recovering your account. But before that, make sure you are entering the correct credentials. You can recover your account through the Gmail recovery tool whose link was given above.
4]Make sure your account is not suspended or disabled
If you enter the username and password correctly and still can’t log in, check the message you get on the page. If it reads that your account has been suspended or disabled, you have two options. The first option is to click Request a review. The second option is to fill out the support.google.com request form.
5]Check if cookies are disabled
If cookies are disabled in your browser, Gmail may not work properly. In this case, you may consider enabling cookies on your preferred browser. Once cookies are enabled for Google and Gmail websites, it should work fine.
5]Clear browser cache and cookies
If the cache and cookie files associated with Gmail and Google are corrupted, the website associated with these files will also experience problems. In this case, it will be a good idea to delete these cache and cookie files. Don’t worry, they will rebuild once you reopen the website.
If you figured out the problem is in the browser, switching browsers will help isolate the cause. This can also serve as a useful workaround to temporarily fix the problem. However, if switching browsers doesn’t help either, the real problem has nothing to do with the browser itself.
7]The issue is with 2-factor authentication
If your account uses 2-factor authentication, you will need to approve the same via a text message code to the registered phone number or authenticator app. Now, the thing is that most Android phones come pre-installed with the authenticator app. This means that you will not receive an SMS, but it will ask you directly on your phone. So you can approve accordingly.
8]You are under 13
Google allows users under the age of 13 or according to applicable regional laws to use their services, but only under family supervision. This is enabled through the Family link. If you try to use Gmail against Google’s policies, it may not let you in.
9]You use a VPN
If you use a VPN to connect to Google and the location was chosen as the remote destination, Google will not allow you to connect to Gmail. Indeed, it will assume that a cybercriminal is trying to break into your account. Simply put, a person cannot change location so soon.
A final case is if you try to log in to Gmail through third-party services such as Microsoft Outlook. This is a wide topic of discussion and requires application-specific troubleshooting.
POINT: Your Google account is locked? Follow these Google account recovery steps
Is Gmail down today?
If the Gmail or Google server is down, no matter what you try, you won’t be able to sign in to Gmail or use its services if you were already signed in. In this case, it is important to check the status of the Gmail server, which can be done using online website monitoring tools.
Why isn’t Gmail accepting my password?
The common reason why Gmail won’t accept your password is because Caps Lock might be on. While checking this, you can click on the eye symbol corresponding to the password field. This will display the password and then you can easily enter it correctly.
Read more: How to sign out of a Google account when using multiple accounts.